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Avoid the latest hotel scam

Some hotels benefit from 'overbooking' at your expense. Here are 5 tips to avoid the latest travel scam.

This is one 'walk' you definitely don't want to make.

You arrive at your hotel only to be told it is overbooked and the room you reserved is not available. As compensation, you are offered accommodation at another property that the hotel may or may not claim is comparable in quality. The only trouble is, it's not -- and you have been, in industry-speak, officially 'walked-down'.

In an article on CNN.com, ombudsman for National Geographic Traveler magazine Christopher Elliott says the reason for the practice is simple: pure profit. When a guest is "walked" the hotel must cover the cost of your new accommodation -- and it can save money by sending you to a lesser property and pocketing the difference.

Even in a downward economy that has seen room occupation rates at an all-time low, people are still being walked down, experts say. In fact, according to Elliott, in some cases the hotel may not be actually booked, but holding rooms in reserve for VIPs.

If you're downgraded...

So what if it happens to you? Elliott offers these 5 tips.

Refuse the room. Instead of immediately agreeing to the alternative accommodation, politely stand your ground and remind the hotel that you have a guaranteed reservation. Even if you still have to move, chances are that you'll be sent to a better property.

Try to find out the real story . When a hotel says your room isn't available, it doesn't necessarily mean the hotel is full. Often managers hold back a number of rooms for VIPs just in case one happens to show up. Understanding that full doesn't always literally mean "full" can be useful when you're negotiating the terms of being relocated. If a hotel employee admits that a few rooms are being held for late-arriving VIPs, you might talk your way into a better hotel.

Invoke your status . If you're a frequent guest, and you're in danger of being walked down, this would be a good time to reveal your program membership card or any other clout you might have. Again, even if you're "walked", it may not necessarily be "down".

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Visitors comments

Overbooking is very common and it's most definitely not the "latest" hotel scam. Talk to any experienced traveller or anyone who has worked in the hotel industry and they will confirm it. I worked in the business for 10 years + and it was a common practrice 10 years ago and even before then according to my college instructor who had 30 years in the industry before teaching.
Natalie

As a hotel worker, I can say this claim of a "scam" is baseless. Even a cursory examination of the "pure profit" theory shows it doesn't make sense. When a guest is being walked, whether up or down, the expense is being paid by the hotel. This means, the money the hotel would have made from this guest is not forthcoming, and on top of that, the alternative accomodation is also being paid by the hotel. It is therefore a double loss. Even when a guest is walked to a lesser property, that is merely the hotel trying to minimize its losses. The plain reason for overbooking is the fact that the hotel expects a certain number of cancellations on any given day. Overbooking is an attempt to c
John

Wasn't something like this (a car rental agency) on Seinfeld once? Which part of a reservation are these people missing/not understanding? And no hotel expects no-shows! They have your credit card and will charge you. The hotel/house wins every time. Stand your ground. I would.
Stu Horowitz

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